Refund & Cancellation Policy

1. Digital Products

Krativ primarily sells downloadable digital educational materials, including printable worksheets. Because digital products can be accessed, downloaded or copied after delivery, purchases are generally non-refundable once access or download has been provided.

2. Before Purchase

Customers are encouraged to review the product description, age range, contents and format before completing payment.

3. Duplicate Purchases

If you accidentally purchase the same digital product more than once, please contact us as soon as possible. We will review the circumstances and may provide an appropriate resolution where reasonably possible.

4. Technical or Access Problems

If you have successfully purchased a product but cannot access or download it because of a technical problem attributable to our delivery system, please contact us. We will make reasonable efforts to restore access or provide the purchased material.

5. Incorrect Product Delivery

If you receive a product materially different from the product described on the website, please contact us with your order details. We will review the issue and, where appropriate, provide the correct product or another appropriate resolution.

6. Fraudulent or Unauthorized Transactions

If you believe a transaction was made without your authorization, contact us immediately and also contact your payment provider where appropriate.

7. Contact for Support

For refund, access or purchase-related questions, please use the contact details provided on our Contact page and include your order/payment reference where available.

8. Policy Changes

Krativ may update this policy from time to time. The updated version will be published on this page.